Answering Service

A high quality, cost-effective Tele-Messaging Service pays for itself in response time and customer loyalty. Your on-call staff receive timely messages, and every call is carefully documented in our system. 24/7 telephone coverage provides excellent customer serice. It adds value to any business and helps you maintain a competitive edge.

Call Overflow

Rather than disrupt the caller with whom you are already speaking, you can have your overflow calls automatically routed to us and have our agents take messages for you. This reduces stress in your office, provides a higher level of customer service, and ensures that every call is handled with prompt, careful attention.

Web Based Applications

Keystone has the capability to answer your calls and simultaneously access external computer database systems in real time via the Internet. Intake forms, trouble tickets, questionnaires, surveys, and other web-based applications, including customer databases, can be accessed and/or updated without delay.

Scheduling

Our agents can provide you with basic appointment scheduling whenever your office is closed. We can also take cancellations and handle rescheduling of appointments for you after hours. At a minimum we can take down enough information regarding any changes for you to follow up the next business day.

Emergency Calls

Handling emergency calls is some of the most important work that we do.  Whether it is for medical, professional or commercial clients, when important calls come in, we have customized procedures to contact your on-call staff right away so that each call may be responded to promptly.

Disaster Recovery

Our Disaster Recovery service provides you with a back-up telephone number of last resort if your phone system, power, emergency power or phone lines should ever fail. Calls can be re-routed during an outage and forwarded to us. This way, your staff and clients always have a way to contact you.

Internet Message Retrieval

Keystone offers Internet-based message retrieval services where clients can view, print and deliver their messages online. With this service, your messages are available in real time and they can be accessed for up to 30 days. On-line messaging also includes your message documentation so you'll always know when each call was received and how it was handled.

Text Messaging

Our agents can dispatch text messages direct to your cell phone, pager, PDA or other web-enabled device. Some networks may even let you reply back to us to confirm that you received the message. This means you won't have to stop what you're doing to call the answering service. You can respond to your caller right away or later at your convenience.